Job Description

**Introduction** About IBM TechXchange IBM TechXchange is IBM's premier community and conference plaƞorm for technologists, developers, data scientists, and IT practitioner. It brings together IBM customers, partners, and experts through online collaboration, technical resources, events, and educational experiences. Focused on accelerating innovation and skills development, TechXchange fosters peer-to-peer knowledge sharing, builds advocacy, and offers direct access to IBM's deep technical ecosystem. Intro As the Community Manager for IBM TechXchange (community.ibm.com), you will be responsible for supporting the strategy, growth, and health of our user communities. Your mission is to create a vibrant, inclusive, and thriving environment where members connect, share, and grow their expertise. **Your role and responsibilities** Key Responsibilities: * Community Building & Engagement * Implementing strategies to aƩract and engage members, moderating discussions, organizing events, responding to inquiries, and cultivating relationships with key members. * Content Management: Creating, curating, and managing content for online platforms while ensuring it aligns with the company's brand. * Community Moderation & Management * Monitoring platforms, enforcing guidelines, and addressing concerns. * Online Digital UI/UX experience * Analytics and Reporting: Tracking engagement metrics, analyzing data, and providing feedback to stakeholders. * Brand Representation: AcƟng as a brand ambassador and collaborating with internal teams. Key Behavioral Skills: * Analytical, organizational, and multitasking abilities. * Ability to work both independently and collaboratively. * Experience in community management or a related role. * Strong communication, relationship- building, and problem-solving skills. * Experience with content creation and relevant platforms/tools. **Required technical and professional expertise** * Experience in community management or a related role. * Strong communication, relationship- building, and problem-solving skills. * Experience with content creation and relevant platforms/tools **Preferred technical and professional experience** * Bachelor's or Associate's degree in a related field. * Experience with specific community management platforms, CMS, and Digital marketing tools (Higher Logic, Word Press, Common Room). * Knowledge of digital marketing, SEO, and event management. * Experience in a customer facing roles such as support, training and go to market. * Data Analytics: Cognos, Power BI, Tableu, Google Analytics. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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