Job Description
TITLE: Concierge CLASSIFICATION: Full-time
DEPARTMENT: Site Leasing
REPORTS TO: Property Manager
Position Summary: This position is primarily customer focused, meeting and greeting all visitors in reception with a helpful and welcoming attitude. A background in working at prestigious, mixed use residential developments or a 5 star hotel would be preferable. Our ideal candidate will have a strong knowledge of the local area and attractions.
Essential Duties and Responsibilities: - Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when requested.
- Ability to understand and articulate the Link Apartments® brand.
- Ensuring that the highest levels of customer care and service are always maintained.
- Deal effectively with complaints, take the correct action and always remain courteous.
- Always ensure effective security of residents and the building including manning any video monitoring and aid the smooth running of car parking facilities.
- Verifying/reviewing information in Yardi CRM/equivalent if required.
- Check and screen all visitors, guests, and vendors, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior.
- Ensure the tidiness of the common areas of the building and assist with the cleaning of public areas if required.
- Ensure correct reporting of any security/Health & Safety issues, incidents, and complaints. Taking appropriate action in the event of an emergency.
- Issuing keys only to correct personnel/residents and accurate record keeping of keys going in and out.
- Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries and arrange pick up at the front desk.
- Keeping package room clean and tidy at all times.
- Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
- Always maintain a clean and professional appearance.
- Communicate with other staff involved onsite as needed.
- Assist in planning and coordinating resident events as needed.
- Assist Service team with entering service request and follow up when needed.
- All other duties and responsibilities as assigned.
Knowledge/Critical Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - High school degree required.
- 1-2 years of strong customer service experience required.
- Pleasing personality and ability to work with and understand the problems and attitudes of residents.
- Ability to learn and understand computer software applications, keep accurate records.
- Strong organizational, customer service and sales skills.
- Strong experience with Microsoft Office Suite
- Knowledge of local area attractions, including, shopping, dining, etc.
- Knowledge of industry standard software (Yardi) preferred
Pillars of Success and Traits of an Ideal Team Player This position requires the team member to consistently demonstrate the three pillars of success:
- Work hard – uses their time efficiently; fulfills their responsibilities; contributes to the overall health and goals of the property.
- Work together – understands their role in the overall success of the team; is solution-oriented; and demonstrates a willingness to jump-in to assist others in achieving team goals.
- Customer service – provides exceptional customer service and makes efforts to ensure all prospects and residents feel valued. They are also helpful and responsive to all Grubb team members, partners, and vendors.
This position requires the team member to consistently demonstrate the traits of an Ideal Team Player:
- Humble/humility – confidence without arrogance; does not put themselves first.
- Hunger/drive – self-motivated to excel and improve; diligence in the pursuit of team/company goals; does not settle for mediocrity; looks to take on more responsibility; and makes efforts to learn and develop their skills.
- Socially smart/EQ – communicates well with others; demonstrates good judgement and intuition; and navigates conflict efficiently and effectively .
Physical Demands/Environmental Factors: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be able to work one of the two shifts: first shift: 7am-3pm; or second shift: 3pm-11pm.
- Ability to work weekends
- Works in office setting and in residential buildings.
- Works under moderate supervision.
- Frequently moves about to coordinate work.
- Frequently using the computer or phone to communicate.
- Frequently walks on residential property and climbs stairs.
- Must be able to lift 25 lbs.
Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other non-essential assignments and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
MANAGEMENT HAS THE RIGHT TO REVISE THIS JOB DESCRIPTION AT ANY TIME. THE JOB DESCRIPTION IS NOT A CONTRACT FOR EMPLOYMENT, AND EITHER YOU OR THE EMPLOYER MAY TERMINATE EMPLOYMENT AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE
Job Tags
Full time, Contract work, Work at office, Local area, Shift work, Weekend work, Day shift,