Job Description

Job Details

This position contributes to the success of Ralph Lauren Coffee by providing customer service to exceed customers' expectations. This job is vital to our company's success by providing customers with prompt service, quality beverages & products, and maintaining a clean and comfortable store environment. All team members are expected to model and act in accordance with Ralph Lauren Corporation policies.

We are seeking team members who share a passion for hospitality and a desire to deliver high standards and service levels to our members and guests. We offer a wide range of benefits to our full-time employees including:

• Medical, dental and vision health benefits
• Life insurance
• Commuter benefits
• 401k plans matching up to 4%
• Pet insurance
• Employee Assistance Programs
• Employee appreciation and incentive programs

Position Summary

The Server is responsible for delivering exceptional service and ensuring a positive dining experience for guests. This role involves taking orders, serving food and beverages, and maintaining a friendly and efficient service flow.

Duties and Responsibilities

• Ensure an exceptional dining experience by following the Company's standard of service.
• Take and relay orders with accuracy and attention to detail.
• Demonstrate a thorough understanding of the menu, including specials and beverage offerings.
• Offer recommendations and answer any questions regarding specific menu items.
• Input orders accurately into the POS system and ensure timely delivery of orders to the guest's table.
• Set and clear tables in accordance with restaurant standards.
• Monitor dining area for cleanliness and appearance.
• Collaborate with kitchen staff to ensure order accuracy and efficient delivery.
• Communicate effectively with fellow servers and support staff.
• Promote specials and suggest upgrades to enhance the dining experience.
• Work cohesively with kitchen staff, management, and fellow staff members and assist during peaks times as needed,
• Follow all company policies, procedures, and health and safety guidelines.
• Adhere to alcohol service regulations and age verification.
• Adress guest concerns or issues promptly and professionally

Experience, Skills & Knowledge

• Must have 2+years previous experience of hospitality and customer service preferably in a fine dining restaurant
• General coffee knowledge 
• Must have NYC Food Handler’s Certification.
• Demonstrates excellent customer service and interpersonal skills, both written and verbal.
• Available to work flexible hours including: Early mornings, evenings, weekends, nights and/ or holidays.
• Basic Math skills.
• Must be able to stand for long periods of time and requires occasional lifting, carrying, pushing, pulling of up to 25 lbs.
• Passionate about Coffee
• A passion for hospitality and guest service
• An outgoing and energetic disposition
• A polished and stylish presence
• Strong verbal and written communication skills
• Proficiency with various POS's is Preferred

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